SANTA DOROTEA Ⓡ is a registered trademark owned by VERDNATURA LEVANTE S.L.

VERDNATURA LEVANTE S.L. is committed to complying with the current legislation regarding the processing of personal data. Through the following privacy policy, VERDNATURA LEVANTE S.L. informs users about:

1. WHO WILL PROCESS YOUR DATA?

The data controller responsible for your data is VERDNATURA LEVANTE S.L. with VAT number B97367486.

Identity: VERDNATURA LEVANTE S.L. – VAT Number B97367486

Address: C/ Fenollar nº 2, 46680 Algemesí, Valencia – Spain

Phone: +34 96 324 21 00

VERDNATURA LEVANTE S.L. informs the user that the data provided to us through navigation on our website, contact forms, or email communications will be included in files owned by VERDNATURA LEVANTE S.L. (hereinafter referred to as VERDNATURA), and ensures that they are under its full responsibility.

2. WHAT ARE YOUR PERSONAL DATA USED FOR?

Registration on the website

VERDNATURA informs you that we will only process the personal data you provide when registering on the website for the purpose of managing your purchases, invoicing, and processing payments for orders placed.

Satisfaction survey

VERDNATURA informs you that we will only process the personal data you provide through the satisfaction survey to understand your opinion on our product offerings, shopping experience, and consumption habits. This is aimed at helping us improve in the future.

In order to provide an enhanced experience to our users, VERDNATURA will always strive to establish appropriate mechanisms to obtain user consent for the installation of cookies where required. When a user accesses our website, a pop-up appears informing them about the use of cookies and that by continuing to browse our site, they consent to the installation of cookies. Acceptance of cookie installation implies consent to store the user’s IP address in VERDNATURA’s logs, along with the date of acceptance, for a period of one year, to demonstrate user consent as required by current data protection regulations. You can find more information in our “Cookie Policy”.

3. WHY CAN WE PROCESS YOUR DATA?

The processing of your data for the provision of the service is legitimized by the consent of the interested party, provided through browsing our website and acceptance of the privacy policy.

4. WILL YOUR DATA BE SHARED WITH THIRD PARTIES?

In general, your data will not be shared with third parties except when required by law or when necessary to fulfill your request. However, VERDNATURA may occasionally request your consent to share some data if it is deemed appropriate or beneficial. This consent can be revoked at any time with VERDNATURA.

Personal information will only be made available to third parties with whom VERDNATURA maintains a relationship to provide products or services to our users, to offer or improve their products, services, or for advertising purposes.

The user is informed that their data may be shared with collaborating entities when necessary to provide the selected services.

5. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

You can exercise your rights before VERDNATURA, including the right to access, rectify inaccurate data, cancel data when, among other reasons, the data are no longer necessary for the purposes for which they were collected, oppose the processing of your data, request data portability to another controller, and restrict the processing of your data in accordance with current data protection regulations. You may also revoke your consent at any time with VERDNATURA.

To exercise your rights, you can send a written request specifying the right you wish to exercise and which file it concerns, accompanied by a copy of your identification document. You can send these documents and your contact information for notification purposes to the following email address: info@verdnatura.es

VERDNATURA will respond to your rights request within one month from receiving the request, in accordance with current data protection regulations. This period may be extended by two months if necessary, taking into account the complexity and number of requests. You will be informed of any extension within one month of receiving the request, along with the reasons for the delay.

Additionally, individuals have the right to lodge a complaint with the supervisory authority (Spanish Data Protection Agency; www.agpd.es).

6. WHEN DO WE COLLECT YOUR DATA?

The user provides personal data through browsing our website, filling out contact forms, or sending emails.

What type of information do we handle from our users?

The personal data or information handled by VERDNATURA can be mandatory or voluntary.

Mandatory data are those essential to process your request. All fields marked with (*) must be filled out. The User guarantees the authenticity and currency of all data communicated to VERDNATURA and will be solely responsible for any false or inaccurate statements made.

Voluntary information is data that the user is not obligated to provide in order to contact us.

7. HOW LONG WILL WE KEEP YOUR DATA?

The data will be kept as long as the user does not revoke their consent.

The IP address obtained through cookies will be retained for a period of one year to demonstrate user consent.

Regarding the retention period of cookies, you can find more information on VERDNATURA’s website.

In cases where consent is not required, data will be retained for the time necessary to provide the service and for the periods required by legal prescription.

8. IS MY DATA SAFE

VERDNATURA ensures the adoption of appropriate measures to ensure the confidential processing of such data, taking into account the sensitive nature of the data.

VERDNATURA commits to keeping such data confidential, treating them with the utmost discretion, and declares to have implemented corresponding security policies in its information system, in accordance with the type of data handled and as stipulated in EU Regulation 2016/679 (GDPR).

9. LINKS TO OTHER WEBSITES

If you choose to leave our website via links to other websites not owned by our entity, VERDNATURA will not be responsible for the privacy policies of such websites or for any cookies they may store on the user’s computer.

In compliance with Article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the domain www.santadorotea.es is owned by VERDNATURA LEVANTE, S.L.U. with registered address at C/ Fenollar nº 2, 46680 – Valencia, VAT number: B97367486. Registered in the Mercantile Registry of Valencia, Volume 8041, Book 5334, Folio 160, Sheet V-102076.